Lease Coordinator (Operations) Location: Dubai and Northern Emirates Openings: 1
Roles and Responsibilities:
* Ensures all service and maintenance bookings are executed and completed daily.
* Handles the day-to-day transactions of all drivers assigned. Ensures these are recorded in the VMS app.
* All the ready lease vehicles are returned within 48 hours after completion of service and maintenance job.
* Ensures all jobs required for the vehicles collected from customers are addressed. Coordinates with SMR team to ensure this.
* Prepares Drivers ratings and overtime of all drivers assigned.
* Forwards repair estimates to customers or company coordinator.
* Forwards all fine details to the concerned customers or company coordinator.
* Collects customer documents (DPDS) from customers and coordinators when expired.
* Follow up with concerned department for out of service vehicles.
* Attends calls and emails of clients and resolves their concerns and inquiries.
* Handles emergency cases for customers assigned.
* Audits and checks drivers transactions in the VMS applications and flags off any discrepancies.
* Prepare and Maintain Drivers Log sheet and Ratings
* Prepare and Maintain Drivers Overtime Sheets