Thrifty UAE Car Rental

Terms & Conditions

ELIGIBILITY AND REQUIREMENTS

 

AGE RESTRICTIONS

 When renting vehicles from Thrifty, the following age limits are observed: 

Minimum 21 years old
Maximum 70 years old

 

CONCURRENT RENTALS

The hirer is not allowed to rent more than 1 vehicle at the same time. If the hirer has an existing active rental that coincides with a new booking’s scheduled pick-up, Thrifty may have the right to refuse the new booking.

 

REQUIRED DOCUMENTS

The hirer is required to provide the following original, valid documents when renting a vehicle from Thrifty. All documents have to be under the hirer's name:

UAE Residents:

        - UAE Driving License

        - Emirates ID

        - Credit card* (valid for the next 3 months minimum)

        - Passport with Residence visa

 

Non-UAE Residents:

        - International Driving Permit / GCC driving license / valid driving license from their country of origin (refer to Driving License Exemptions list)

        - Passport with entry stamp

        - Credit card* (valid for the next 3 months minimum)

 

* The same credit card is not allowed to be used on 2 or more concurrent rentals.

 

DRIVING LICENSE

EXEMPTIONS
 

Tourists from all GCC countries and countries listed below are permitted to drive in the UAE with their respective local driving licenses:

List of Exempted Countries
Albania Estonia Italy Oman South Africa
Australia Finland Japan Poland South Korea
Austria France Kuwait Portugal Spain
Bahrain Germany Latvia Qatar Sweden
Belgium Greece Lithuania Romania Switzerland
Bulgaria Holland Luxembourg Saudi Arabia Turkey
Canada Hong Kong Malta Serbia United Kingdom
China Hungary Montenegro Singapore USA 
Cyprus Iceland New Zealand Slovakia  
Denmark Ireland Norway Slovenia  

  

International or Local Driving license in any other language other than Arabic and English should be translated into Arabic or English. The translation should be attested by the Embassy.

Please note that in case the hirer’s Visit or Tourist visa in UAE is changed to a Residence visa, you will need to obtain an UAE driving license. This together with a copy of your passport with Residence visa page has to be submitted to Thrifty Immediately.

 

BOOKING AND RENTAL

 

MINIMUM RENTAL

PERIOD AND INCREMENTS

The minimum rental period is 1 day (24 hours). Prorated hourly rental is not allowed.

 

A rental with less than 24-hour duration will be considered as a 1-day rental. Similarly, any excess rental period that is less than 24 hours is considered as an additional 1-day rental.

 

TYPES OF SHORT-TERM

RENTAL BASED ON

DURATION

Bookings/rentals are categorized based on the duration of the rental.

Duration Type
1-6 Days Daily
7-21 Days Weekly
22 Days or more Monthly

 

MAKING A  BOOKING

The hirer may reserve their booking via the following options:

        - Creating a booking online via Thrifty UAE website

        - Getting in touch with the contact center

        - Visiting any Thrifty rental desk

  

The hirer should then present the corresponding electronic/paper voucher at Thrifty Car rental counter if booking was made through the website. 

 

BOOKING MODIFICATION

The hirer may modify their prepaid booking online if done at least 24 hours prior to pick-up date and time, and will be charged with the corresponding fee(s). The total payable amount will be recalculated if the rates have changed between the dates the original and amended bookings are made. In which case, the latter prices will apply.

 

Modification is Allowed For Modification is Not Allowed For
Vehicle group Primary hirer’s name 
Pick-up location Credit card details
Drop-off location  
Pick-up date and/or time  
Drop-off date and/or time  
Other additional products  

 

If the hirer needs to change the primary name and/or credit card details, they need to cancel the existing booking (see "Booking Cancellation" under Booking and Rental) and make a new one with the correct details.

Prepaid Booking Modification Type Fee
Hirer modifies booking 48 hours (or more) prior to pick-up date and time NIL
Hirer modifies booking less than 48 hours prior to pick-up date and time AED 52.50

 

BOOKING CANCELLATION

The hirer may cancel their prepaid booking online and will be charged with the corresponding fee(s). Refunds, where applicable, will be made to the credit card used on the original prepaid booking within 21 calendar days.

Prepaid Booking Cancellation Type Fee
Hirer cancels booking 48 hours (or more) prior to pick-up date and time NIL
Hirer cancels booking less than 48 hours prior to pick-up date and time AED 105.00
Cancellation due to unavailability of hirer’s documents, or non-conformance to document requirements AED 157.50

 

NO SHOW

AED100 fee will be charged if the customer fails to show up for a prepaid booking that has not been cancelled prior to the pick-up schedule.

 

LATE ARRIVAL

If a client makes a prepaid booking but fails to arrive at the specified pick-up location within 2 working hours of the pick-up schedule (or if the location closes before then, by the location’s closing time), the vehicle may still be provided subject to availability. The pick-up and drop-off timings per the voucher will be adhered to.

 

RENTAL EXTENSION

For rentals booked in the Thrifty UAE website, the hirer may extend their active rental by creating a new booking with pick-up date and time matching their current rental’s off-hire date and time. The website rates at the time of new booking shall apply on the rental extension.

If the hirer fails to do so, they may request for the rental extension at any Thrifty rental desk, and the local rates and policies will apply on the rental extension.

 

EARLY RETURN

There will be no refund for unused car rental days once a Daily or Weekly rental has started.

 

Fixed monthly rate will apply for hire periods between 22-30 days; pro-rata is not applicable.  Early car return will automatically cancel the monthly plan, and the corresponding weekly or daily charge will apply.

  

LATE RETURN

Only 1-hour grace period for late return is allowed. Beyond this, rental charges will apply per local rates and policies.

 

PAYMENT AND FEES

 

VALUE-ADDED TAX (VAT)

Effective January 2018, Thrifty Car Rental reserves the right to add value-added tax (VAT) on all services and rates, as confirmed and implemented by the UAE Government. This is applicable on all bookings for pick-up from 01-Jan-2018.

 

RATES VALIDITY

Thrifty Car Rental reserves the right to change the prices of its products and services.

 

PAYMENT

All prices are payable in UAE Dirhams (AED). Cash and all major credit cards are accepted as means of payment. Advance payment for the whole rental is required prior to collecting the vehicle from the counter.For bookings made on the Thrifty UAE website, the credit card used online must be presented at the time of pick up.

 

SECURITY DEPOSIT

At the time of vehicle pick-up, the main driver shall leave a security deposit, which shall be blocked on their credit card. Cash and debit cards are not accepted as security deposit. The rental agent shall confirm the amount of security block at the time of vehicle pick-up.

If the security deposit is not provided, Thrifty Car Rental reserves the right to refuse the rental.

 

VEHICLE REGISTRATION

FEE (VRF) 

Vehicle Registration Fee (VRF) charges apply on all rentals.

 

ONE-WAY RENTAL FEE

(OWR)

The hirer may return the vehicle to a Thrifty location only during that location’s working hours (see Location List for working hours). Additional charges may apply.

If the hirer returns the rented vehicle to any Thrifty location other than the original pick-up location, One-Way Rental fees (OWR) shall apply.

 

AIRPORT FEE (PRK)

If the hirer picks up and/or drops off the vehicle at any airport location, Airport Fees (PRK) shall apply.

 

TOLL FEE

Toll gate crossing (Salik & DARB) is charged at [actual price + 25% administration fee] + VAT.

 

TRAFFIC FINES

Any traffic fine incurred by the hirer is their liability and is charged at actual fine amount + (10% administration fee + VAT).

 

IMPOUNDING FEE

If the vehicle is impounded, the customer is liable to compensate Thrifty for both the impounding fee and loss of rental.

 

PARKING FEE

The hirer is responsible for registering their vehicle for paid parking and for all parking charges in relation to the vehicle whilst on hire.

 

FUEL POLICY

The hirer is required to return the vehicle with the same fuel level that it has when it was hired. Otherwise, a locally-determined refueling charge will apply.

 

ABU DHABI ACCIDENT

REPORT

Abu Dhabi traffic department/police charges an additional fee for accident reports which is to be paid by renter. These charges are over and above the Insurance Excess charge.

 

INSURANCE AND PROTECTION

 

PERSONAL ACCIDENT INSURANCE

The hirer may purchase the Personal Accident Insurance (PAI) for added security for the vehicle occupants. This provides for compensation in the unfortunate event of an accident involving the rented vehicle that results to physical injury or death of the occupant(s). Note that PAI does not cover hospitalizations.

 

ADDITIONAL INSURANCE /

PROTECTION OPTIONS

The hirer may purchase additional vehicle insurance for their rental to reduce their financial liability for damage to the Thrifty vehicle, its parts and accessories, provided the vehicle is used in accordance with the terms and conditions of the hire agreement.

        

        - Super Collision Damage Waiver (SCDW)

 

 

INSURANCE EXCESS 

In the event of an accident involving the rented vehicle that results in vehicle damage, the payable insurance excess is based on the result of the police report and type of additional vehicle insurance availed by the hirer at the time of booking or hiring the vehicle.

Things to Remember:

        - Basic Insurance (IXS) is already included in the basic rental rate.

        - The hirer’s driving license should be at least 6 months old in order to avail the CDW or SCDW.

        - The hirer is responsible in obtaining the corresponding police report for any vehicle damage. Full repair fees will be charged to the client in the absence of police report.

        - Personal belongings or luggage are not insured.

        - Thrifty is not responsible for any personal belongings/luggage left inside the vehicle upon off-hire.

 

Type of Vehicle Insurance Hirer at Fault Hit-and-Run* Hirer Not at Fault

BASIC INSURANCE

If no added insurance is purchased, the hirer will be charged with the full Insurance Excess (IXS). 

Full amount of insurance excess to be paid Full amount of insurance excess to be paid n/a

 

     

SUPER COLLISION DAMAGE WAIVER (SCDW) 

On purchasing SCDW, the insurance excess liability is waived. 

n/a n/a n/a

 

* “Hit-and-run” refers to accidents wherein the fault cannot be attributed to a third party.
 

 

ON THE ROAD

 

DRIVING RESTRICTIONS

The hirer is prohibited to use the vehicle under below conditions and activities:

        - when the hirer is under the influence of alcohol/drugs

        - racing, towing other vehicles, or off-road driving

        - any other activity considered against the UAE law

  

The vehicle insurance does not cover any accident/damage resulting from any of the above scenarios. Any such violation would make the hirer liable to pay for the total damages to the vehicle and/or any ancillary damages caused.

 

GEOGRAPHICAL LIMITS

The vehicles may be driven only within the geographical boundaries of UAE, with the exception of Oman. Travel to Oman may be permitted subject to pre-approvals and applicable fees (see “Oman Insurance” under Value Added Services).

 

MILEAGE LIMITS

(THRIFTY DUBAI & NORTHERN EMIRATES)

Daily and Weekly Rentals:

Unlimited Mileage is applicable on daily & weekly rentals except for the vehicles listed below.

  • BMW 520 (350KM per day; 2,100KM per week), AED1.00 per excess KM charge
  • BMW 730Li (350KM per day; 2,100KM per week), AED1.00 per excess KM charge

 

Monthly Rentals:

All monthly rentals (22 days and above) are subject to mileage limits and extra mileage charges (EMC).

 

MODEL MILEAGE LIMIT (per month) EXTRA MILEAGE CHARGE(in AED)
Kia Picanto 4000 KM 0.25
Nissan Micra 4000 KM 0.25
Nissan Sunny 4000 KM 0.25
Toyota Yaris Sedan 4000 KM 0.25
MG 5  4000 KM 0.25
Mitsubishi Attrage 4000 KM 0.25
Hyundai Accent 4000 KM 0.25
Hyundai Creta 4000 KM 0.25
Nissan Kicks 4000 KM 0.50
Toyota Rush 4000 KM 0.25
Hyundai Tucson 4000 KM 0.25
MG ZS 4000 KM 0.25
Corolla Cross 4000 KM 0.25
Hyundai Elantra 4000 KM 0.25
Toyota Corolla  4000 KM 0.25
Mazda 3 4000 KM 0.25
Nissan Altima 4000 KM 0.25
Toyota Camry 4000 KM 0.25
Mazda 6 4000 KM 0.25
Mercedez C200 2500 KM 1.00
Dodge Charger 2500 KM 1.00
Volvo S90 2500 KM 1.00
BMW 5 Series 2500 KM 1.00
BMW 7 Series 3000 KM 1.00
Mazda CX5 4000 KM 0.50
Nissan X-Trail  4000 KM 0.50
Toyota Fortuner  4000 KM 0.50
Mazda CX9 4000 KM 0.50
Jeep Wrangler 2500 KM 1.00
Dodge Challenger 2500 KM 1.00
Kia Carnival 3000 KM 1.00
Ford Explorer 4000 KM 0.50
VW Teramont 4000 KM 0.50
Hyundai Pallisade 4000 KM 0.50
Kia Telluride 4000 KM 0.50
Dodge Ram 2500 KM 1.00
Chevrolet Tahoe 3000 KM 1.00
Nissan Patrol 3000 KM 1.00
Volvo XC 90 2500 KM 1.00

 

MILEAGE LIMITS

(THRIFTY ABU DHABI)

Daily and Weekly Rentals (Abu Dhabi locations):

Unlimited Mileage is applicable on daily & weekly rentals for all vehicles except the ones listed below.

  • BMW 520 (350KM per day; 1,750KM per week)
  • BMW 730Li (350KM per day; 1,750KM per week)

   

Daily and Weekly Rentals (Al Ain and Ruwais locations):

All daily and weekly rentals are subject to mileage limits and extra mileage charges (EMC).

  • Daily: 350KM per day
  • Weekly: 1,750KM per week

 

Monthly Rentals (Abu Dhabi, Al Ain & Ruwais locations):

All monthly rentals are subject to mileage limits and extra mileage charges (EMC).

 

MODEL MILEAGE LIMIT (per month) EXTRA MILEAGE CHARGE (in AED)
Chevrolet Spark 5000 KM 0.35
Nissan Sunny 5000 KM 0.35
Toyota Yaris Sedan 5000 KM 0.35
Hyundai Accent 5000 KM 0.35
MG- 5 5000 KM 0.35
Nissan Kicks 5000 KM 0.35
Hyundai Creta 5000 KM 0.35
MG- ZS 5000 KM 0.35
Corolla Cross 5000 KM 0.35
Toyota Rush 5000 KM 0.35
Hyundai Tucson 5000 KM 0.35
Toyota Corolla  5000 KM 0.35
Mazda 3 5000 KM 0.35
Nissan Altima 5000 KM 0.35
Toyota Camry 5000 KM 0.35
Mazda 6 5000 KM 0.35
Dodge Charger 5000 KM 0.35
BMW 5 Series 3000 KM 1.00
BMW 7 Series 3500 KM 1.00
Nissan X-Trail  5000 KM 0.35
Mazda CX-5 5000 KM 0.35
Toyota Prado 5000 KM 0.50
Toyota Fortuner 5000 KM 0.50
Nissan Pathfinder 5000 KM 0.50
Mazda CX-9 5000 KM 0.50
VW Teramont 5000 KM 0.50
Ford Explorer 5000 KM 0.50
Nissan Patrol 5000 KM 0.50

 

 

ROADSIDE ASSISTANCE

For any breakdown or roadside issue, the hirer may contact our customer care team.

Customer Care Hotlines
Dubai, Sharjah, Ajman, Ras al Khaimah, Fujairah 800 4770
Abu Dhabi & Al Ain 800 701

  

VALUE-ADDED SERVICES

 

DELIVERY AND COLLECTION

Delivery and collection services may be provided upon request, and will be charged accordingly.

 

ADDITIONAL DRIVER

A second driver may be added at an extra cost. In addition to the main hirer’s documents, they shall also provide the passport copy and driving license of the second driver.

 

CHILD SEAT

Child seats for age bracket of 1-4 years old are available on request at an extra cost, and are subject to availability.

 

GPS NAVIGATION SYSTEM

Global Positioning System (GPS) navigation systems are available on request at an extra cost, and are subject to availability. In case of loss or damage of the rented GPS unit, all charges as determined by Thrifty is payable by the hirer.

 

OMAN INSURANCE

 

Oman travel NOC may be provided upon request and the corresponding insurance may be purchased at corresponding rates. 

OMAN INSURANCE

Duration Fee
1-3 Days AED 350.00 (Fixed)
4-6 Days

(AED 350.00 for first 3 days) + (AED 75.00 per extra day)

7 Days AED 600.00 (Fixed)
8-29 Days (AED 600.00 for first 7 days) + (AED 75.00 per extra day)
30 Days AED 1000.00 (Fixed)
31 Days and Above (AED 1000.00 for first 30 days) + (AED 75.00 per extra day)

 

Cars allowed to be driven to Oman:

 A-F: Nissan Sunny: Nissan Micra: Kia Picanto: Mitsibushi Attrage: Toyota Yaris: Hyundai Accent: Mazda 3: Toyota Corolla: Corolla Cross: Hyundai Elantra: Honda Civic: Mazda 6: Nissan Altima: Toyota Camry: Nissan Kicks: Hyundai Creta: Toyota Rush.

 R-RS: Toyota Fortuner: Mazda CX-5: Mazda CX-9: Nissan X-Trail.

Following vehicles are NOT allowed to be driven to Oman: Kia Telluride, Hyundai Palisade, Dodge Charger, Mercedes C200, Volvo S90, Nissan Patrol, Dodge Challenger, BMW 5 & 7 series and Jeep Wrangler. Kia Carnival , Volvo XC90, Dodge Ram. 

 ** *Once you have entered Oman, in case of any breakdown, mechanical failure or accident it is the hirer’s responsibility to have the car brought or recovered to the border at their own cost, for any replacement or further recovery.

 

CHAUFFEUR SERVICE

 

 

(currently not available)

Help Center

Monthly rentals from Dubai & Sharjah airports are subject to Premium charge. Check out our city locations for more attractive monthly prices!
Dubai:
rez@thriftyuae.ae
Toll Free 800-4770
Outside UAE +971 43479002
Abu Dhabi:
adrez@thriftyuae.ae
Toll Free 800-701
Outside UAE +971 25998989
Corporate Head Office:
Al Karama, Dubai
+971 4 337 0743
Corporate Head Office:
M-14 Mussafa, Abu Dhabi
+971 2 813 0300