FAQs

Who can rent from Thrifty and what is the minimum period of rental?

Hirers should be at least 21 years of age and should hold a valid UAE driving license (at least for 6 months) in case of UAE Residence Permit holder and an International License in case of a Tourist Permit. The minimum rental period is 24 hours from the time of renting.

Is parking available and are there any procedures?

Parking in UAE is readily available. Parking along the road side is paid parking with parking meter installed all over UAE.

What about traffic violations?

Most roads in U.A.E. are radar controlled and it is in your interest to adhere to the speed limits which are clearly highlighted on road signs.

What do we do in the case of a breakdown or Accidents?

Thrifty Car Rental offers you 24hr breakdown and roadside assistance. And In the unforeseen circumstances of your vehicle being involved in an accident please note that the vehicle should not be moved from the point of the accident or damage, except in the case where the damage is minor and the vehicle is causing an obstruction to the traffic. You will then call the police and remain with the vehicle in order to obtain a police report to be submitted to Thrifty Car Rental so that an I nsurance claim can be made. Please notify our 24hr toll free 800 4770 in Dubai & Northern Emirates and 800 701 in Abu Dhabi and Al Ain of the incident and they will facilitate any replacement vehicle that may be required.

What kind of driver’s license is required to drive in the UAE and does it have to be an International License?

1. For UAE Resident Visa Holders: A valid UAE Driving License.
2. For Visitors (on visit/transit visa) from GCC Countries: A valid GCC country driving license.
3. For visitors from all other countries other than GCC countries (on visit/transit) : a valid international driving license.

Can I take the seats out of a Thrifty van?

Sorry, all seats must remain in the van.

Can I tow with a Thrifty car?

No. Towing is a violation of the rental agreement and is not permitted under any circumstances.

Can anyone other than me drive the car?

Yes an additional drive can be added on with a minimal charge. The counter staff is to be informed at the time of the rental and documents such as passport and valid driving license to be submitted.

How can I locate the nearest Thrifty rental location?

You can locate the nearest Thrifty rental location in the "Locations” tab section of the website. Select "Locations," and select your destination from the pop-up window that appears. If you still need assistance please contact your local Thrifty toll free at 800 4770 for Dubai & Northern Emirates and 800 701 for Abu Dhabi & Western Region for assistance.

What happens if I drop the car at a different location than where I indicated?

When you change the return location outside the city limits a location based charge may apply.

What happens if I return the car late?

An Additional day charge is applied.

What is the policy on off-road driving?

Off-road use is a violation of the rental agreement and is not allowed.

Who is eligible to take Collision Damage Waiver (CDW)?

Any customer who has a valid UAE Driving License which is minimum 1 year old or above.