I am a regular customer in Dubai and have just recently returned to Thrifty after the lockdown. I usually rent from Deira City Center, at times Dubai Mall and Festival City. I would like to point out that your employees have always been very gracious and professional and they are one of the main reasons why I keep coming back to Thrifty. Despite some economical ups and downs making expenses difficult to maintain, I find myself always returning.
Please take note that the service employee, Shoukat, at Deira, is always helpful and professional. The counter staff are also very nice. Yesterday Rizza was a super big help.
Sometimes honorable mention deserves a bit of my time out of my busy work day.
Anna Maria Herreras (Currently renting on a monthly basis)
Sibil was very courteous and professional. He answered all my inquiries. I will definitely call again if I need a car to go to DubaiAlberto Jr Laborte
Just want to thank you for the support and friendly hospitality when collecting and dropping of the vehicle It been a pleasure and will always support you were possible its been a great year with you
thanks again and stay safeTheo Holmes
- Super helpful, was my first time renting a car.
- Location of thrifty was extremely convenient (Dubai Festival City, and Yas Mall).
- Process was clear, and car was in excellent condition.
- Happy that car be picked up and dropped off at a different location (although I wish it didn't cost so much for that convenience: 250+ AED)
- Easy to extend rental, if need be.
- Thrifty rep was extremely friendly, punctual, and helpful.Alhanai
Thank u soo much for so helping staff specially Edith and Sabrina mam and Allerese they always helped a lot to arrange the car of my choice thank u soo much for being so supportive staff god bless u and stay happy and safe always...thanks and regardsWaqas Ahmed
“Excellent and prompt customer service. A truly professional car rental company. Cars are in up-to-date condition. In case of emergency, the response from the team is quick, The availability of customer support service is 24x7. All payment, contract terms and transactions are transparent. Great promotions and support from sales team helped me get a brand new SUV. Thanks to Thrifty.”Ameya Namjoshi
I would like to express my appreciation to one of your representatives in Dubai, Mr Jai Bhagwan.
I rented a vehicle from the Mall of the Emirates and after a couple of days a problem with the battery came up and the car could not be moved.So I asked for assistance and immediate substitution . Mr Jai Bhagwan, was very professional and efficient in the situation and he went above and beyond what is expected of him by arranging the recovery and supply of a new vehicle on the spot.
Because of this experience I will have no problem in recommending your company's service to my friends and fellow colleagues in Dubai.Vasilis Giorgas
They have hired Passat excellent , comfortable and clean استاجرت من عندهم باسات جدا ممتازه ومريحه ونظيفه
Great Service, Absolutely Terrific staff, extremely professional!!! This was my first ever Car Renting experience, Awesome!!
keep up this very good services and i see you the best in car rental fields thanks best regards
The best Rent a Car Company in the Middle East
Im really impressed with your staff at all moosa branch, patricia. She has sevice minded, be attentive, proactive. I think you have a very value staff with you.
Always great customer service from the team at Dubai Terminal 3
Best car rental! Flexible, reasonable, polite and clear explanation. Fabulous first impression of Dubai!
Thanks a lot. I am so happy. Thanks again.
Thank you I always get the best price from you. But if you can reduce the airport parking charges
Rajesh is a great staff member. He was excellent
everything was perfect, I liked that age limitation for some cars is better other suppliers; I am 22 and I wanted a van. I would like the tax to be included in my booking voucher next time
Outstanding service from Dubai Mall 2 personnel; professional, friendly and efficient
High standars service, please keep it up:-)
New car clean with full petrol
It's been always a great pleasure to deal with a such highly professional car rental like Thrifty.Emad
It's been always a great pleasure to deal with a such highly professional car rental like Thrifty.Emad
Mr Nel, Manager at the Ibn Batuta outlet is an excellent guy! He made sure that it was the best experience ever. An absolute pleasure to deal with. Would highly recommend his services.Rajat Arora
Excellent customer experience and very high level of professionalism and support
I needed a car at the last minute and Chris, at the JBR (SADAF) location, was just excellent. There was no problem and even when I phone to extend the rental he was great. many thanks to him.
I needed a car at the last minute and Chris, at the JBR (SADAF) location, was just excellent. There was no problem and even when I phone to extend the rental he was great. many thanks to him.Michael Dooling
The staff at the JBR Branch was always friendly and helpful.Nolan Libero
Thank you very much for your swift reply and thank you for the help.
I'm very glad that I can continue using Thrifty, as I am very happy for the service you provide.
Thank you for your reply. You did exactly what I want.
I appreciate your cooperation.
Kindly , two request if possible:
1- special thanks for the man who receive me when I sign the contract as he was very cooperative and did great welcome when I arrived.
2- I surprised with these traffic fines ( speed limit ) so, can I know the general rule for the speed limit especially on Dubai-Abudhabi road ? I saw the people speed more than I did. In the last three years I never have any traffic fines , however; we have more speed cameras in Saudi. But I think because I didn't know the exact rules in UAE.
Again , thank you and have a nice dayYassir
- Excellent team on ground with great support
- Thrifty has good cars and good service.
- Very good rent car company with very good price
- Thanks to the nice and professional Lady in city center ajman branch
- The good thing is the fast transactions done at the airport at the time of taking the car and the drop off.
- Excellent Service, Freindly Staff and well conditioned cars! I am more than happy to have chosen Thrifty Car Rental and would continue to do so, if required in future.
- Tried other car rentals before but never had a simillar experience before. Perfect service :)
- Great...all the way...especially Mr.Mir from mirdif city center was fabulous eventhough i took the car from terminal 3. Good product knowledge, customer servive offered during this 4months time for renewal, payments.great proffessional asset to have.
- very good response quick and professional.
The staff in Merdif City Center were extremely helpful and professional. Agreement # MCCS13488Agreement # MCCS13488
- Cars are all good and always in new condition. I would like to commend Ms. Aileen of DIP Branch who've been so helpful and cheerful and always ready to serve her customers with a smile.Diana Estay
Positive experience all over. Two areas for improvement: - reducing crowd at counter. - finding better drop off process at mall of emiratesASHRAF MOHAMMAD ELKHODARY
VERY GOODMARK STEPHAN
I took Nissan Altima car it's comfortable and well maintained thanks a lot Mr.Shukath and ThriftyShaukat
Wow! You just made our day! " It was a good experience having rented with Thrifty. Friendly staff, clear information, even an offer of a newer model when I arrived at the airport! Thank you very much for your service. "Mario Rojas
My special commendation goes to Mr. Gagan of Al Wadha Mall. Yesterday, 2nd of September 2015, I took again a chance to see if there's a possibility of renting a small compact car just by showing up at the counter. At that moment, none was available for the taking. On most cases, the person at the counter will just tell me straight that there's no available car of that category, period. Or he will tell me to take the next higher category, come back on the next day or place my booking thru your website. And then the "Thank you" and "Have a nice day" thing follows. Instead, he didn't waste time calling in his colleagues from different sites just to know if they have a spare car. To cut the chase, Mr. Gagan, accomodated my request and got me car! Deserved to be commended as he did his job with a smile, satisfied your client, gave a very good impression and uplifted the reputation of your esteemed company. Hey, it's two thumb's up for Mr. Gagan and his staff! Thank you very much and more power!! Cheers!Jacob Olano
I Imran Y Akbani rented Nissan Altima from the Aloft Thrifty.
Would like to bring to your attention that I was very confused as to what car should I rent and to my surprise and excellent service Mr Nabil & Mr Javed suggested a few models with thier experience and made my choices easier.
The service was effective and efficient and made me rent the car for 3 days instead of 1 day.
Amazing suggestions and service.
I have already booked for the same car for next week for a week and shall be recommending my friends to hire from Thrifty Aloft from now on.
I was surprised and sad to hear that Nabil was no more a part of Aloft branch wish he gets back soon.
Excellent service and communication, I am impressed.
Thrifty Team you need to really hire more of such guys.Imran Y Akbani
I just wanted to let you know the whole experience that I had with Thrifty Dubai.
The welcoming was great at the arrival office, the car was clean and tidy inside out, the picking up time was less than 10 Minutes, handover time was 10 min and all of this is because your instruction and the effort of Mr. Fairoz that I was lucky to be at his shift on the receiving and handing over the car, and he was the person that take the whole anger on my previous incident with a big smile.
Dinesh Thank you for your time and effort and you can consider me back to Thrifty rent a car as a loyal customer.Monir Al Midani
My name is Mrs Fatin Tantawi and I have been a customer with Thrifty since 2006.
I have nothing but great things to say about your service and promptness. Thrifty employees all share the same values and skills. Very polite, professional, always on time and well mannered.
I am also pleased to especially thank Mr. Binu George ( Al Maha Arjaan Branch) for his utmost service and professionalism as my daily driver. And I cannot recommend him enough to all Thrifty customers.Mrs Fatin Tantawi
It is a pleasure writing to you. I am writing with a "Thank You" note to express my sincere thanks and appreciations to the fine staff of your Khalidiya Mall Branch in Abu Dhabi for the wonderful and professional service they provided me and continue to provide me while visiting that branch. This includes the staff at the desk as well as the drivers whose excellent service means a lot.
I never let any good experience goes without mentioning it so, please convey my appreciations to them and set as examples to other employees of your fine company.Dr. Nassir Eltinay
I have been renting a car every other weekend from you.
I would like to compliment Mr. Preveen Rajan for all his help and professionalism while dealing with your company. Mr. Preveen was always available and helpful whenever I call.
Thank you for your good service.Ghassan
I would like to briefly say a big thank you for all your efforts. You managed to help when I had an urgent requirement and you were able to sort things out very smoothly including the collection. This is the difference in using a company or not and I truly appreciate your efforts.Martin Hickson, Recruitment Manager, UAE, Iraq & Egypt. WorleyParsons
As a long term client of Thrifty I think it's only fair that Mohammed Sami gets the recognition he deserves.
We were first referred to Sami in 2011 when our ongoing issues with the airport branch (I won't go into that here) remained unresolved time and again. Sami immediately took charge of the situation and had us sorted out in no time at all.
From what I understand Sami is in charge of all of Thrifty's vehicle's in terms of accidents / deliveries / pickups and drivers. He has also on numerous occasions worn the hat of sales consultant. It seems to me that there is nothing that this amazing man can't do!!
He must have a clone of himself sleeping at home that takes over at night because I was a little concerned to learn that he is available pretty much 24 hours per day to try and fulfill his numerous duties and has two mobile numbers that are never switched off.
Nothing seems to be too much for Sami and he is always ready with a solution to any problem (and a speedy one at that). I can honestly tell you that if it weren't for Sami stepping in and smoothing things over in 2011 that I would have taken my business elsewhere and it is only his continued excellent sevice that keeps us with Thrifty.
Unfortunately, all too often these amazing people get overlooked in large companies and I hope you will take a few moments to consider my feedback and congratulate Sami on his continuous excellent service to us.
I have on a previous occasion also commended Sami’s service to the General Manager but never received any feedback or response. Perhaps this time you will be so kind as to let me know that you have received my email.Louis and Erna Manders
Recently I happened to Rent a Car from Thrifty for 3 days. This was the first time I was using Thrifty, though I have been in UAE for more than a decade. I was very happy with my experience, espcially with the professiionalism shown by your staff e.g. Mr. Sreevalsan.
He did the new Customer registration well in advance and even followed up with me to tell me that Car was ready. Consequently, I did not have to waste a single minute in the paperwork. He was polite and explained to me all Dos and Donts in a professional manner and gave me some valuable tips also.Krishnan
I have been a loyal customer with the Thrifty Rent A Car Office in Al Maha Arjaan by Rotana Hotel Abu Dhabi since several years.
And Ms Reshma has been my point of contact for all my service needs to me and my entire family.
She has been nothing but helpful to us and very organised, precise and patient with our requests.
Ms Reshma, is a responsible young lady who handles all customer requests with utmost priority and precision.
She is eloquent, honest, very professional and is a great asset to work in her fieldMostafa Tantawi - Vice President - Operations - KSA
I would like tender my appreciation towards to service provided by M/s. Thrifty, Mazyad mall on my first visit.
Infact, I used to take the car from M/s. Competitor. One of my friend suggested to try with M/s. Thrifty as he availed your service in Italy.
It was really fascinating and fantastic approach towards behaviour, and services received from you staff,
also the quality & reliability of the car was remarkable.
Once again I would like thanks to M/s. Thrifty, UAE and looking forward for a long term business associate with you.Premananda Behera
I would like to express my appreciation to one of your representatives at mazyad mall branch in Abu Dhabi, Mr Sayed Amer.
I rented a vehicle from your mazyad mall branch recently and had problems on the road that required road side
assistance and recovery. Mr SAYED AMER , was very professional and efficient in the situation , and I believe that he
went above and beyond what is expected of him by arranging the recovery and supply of a new vehicle on the spot.
Because of this experience I will have no problem in recommending your service to my friends and fellow Etihad employees.Wiehann Nortje